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Manual QA is slow, inconsistent, and doesn't scale.
Traditional auditing costs around ₹25 per interaction, relies on tiny sample sizes, and delivers insights days later. This leaves you blind to widespread issues and unable to coach agents effectively.
High Cost
Expensive manual labor for every single audit.
Slow Insights
Takes days to get feedback, making real-time coaching impossible.
Inconsistent
Subjective scoring varies between auditors and over time.
Unscalable
Impossible to audit 100% of calls without a massive team.
The Solution: AI-Assisted Audits at Scale
AssureQAI combines speech analysis and powerful AI to automatically evaluate 100% of your calls against your QA parameters. It reduces cost and time dramatically while boosting consistency and providing instant insights.
This frees your human QA team to focus on high-value tasks like coaching and handling complex edge cases, not tedious manual scoring.
The AssureQAI Difference
| Metric | AssureQAI |
|---|---|
| Cost per audit | ₹2 |
| Consistency | Consistent, repeatable |
| Time to insights | Minutes |
| Scalability | Cheap, elastic |
Everything You Need for Modern QA
A complete toolkit for quality assurance and performance management.
Automated QA Scoring
Eliminate manual scoring. Get consistent, unbiased evaluations for every single call.
Performance Trending
Track agent and team performance over time to see the real impact of your coaching.
Targeted Agent Coaching
Identify specific agent mistakes and successes with AI-powered root cause analysis.
Compliance Monitoring
Automatically flag calls with compliance breaches for script adherence, and more.
SOP Management
Create, manage, and version control your Standard Operating Procedures directly within the platform.
Parameter Campaign Management
Design and deploy detailed QA campaigns with hierarchical, weighted parameters for targeted audits.
Bulk QA Audits
Upload and process thousands of call recordings in a single batch for large-scale analysis.
User & Role Management
Control access and permissions with a flexible user and role management system for Agents, QA Analysts, and Managers.
Get Started in 3 Simple Steps
Our workflow is designed to be powerful yet effortless.
1. Upload Calls
Connect your call center software or bulk upload recordings for automated processing.
2. AI Analyzes & Scores
AssureQAI transcribes, scores, and surfaces key insights against your QA parameters.
3. Review & Coach
Use the dashboard and AI chatbot to review results and provide targeted feedback to agents.
What Our Customers Are Saying
Real testimonials from teams who transformed their QA process.
"AssureQAI has completely transformed our QA process. We're now auditing 100% of our calls with more accuracy than ever before, and our agent coaching is far more effective. It's an indispensable tool."
Aarav Sharma
Head of Quality, TechNova Solutions
"The cost savings are undeniable, but the real value is in the consistency and speed of insights. We can identify and address customer service issues in hours, not weeks. Our CSAT scores have improved by 15%."
Priya Singh
Operations Manager, Global Connect BPO
"Our team loves the platform. The dashboard is intuitive, and the AI-generated comments make providing feedback to agents incredibly efficient. It's a game-changer for maintaining high standards."
Rohan Mehta
Director of Customer Support, Innovate Fintech
"For regulatory compliance, AssureQAI is unmatched. It automatically flags every deviation from our scripts, giving us a complete audit trail and peace of mind. Manual checks would never catch this much."
Anika Gupta
Compliance Officer, SecureBank
"AssureQAI has completely transformed our QA process. We're now auditing 100% of our calls with more accuracy than ever before, and our agent coaching is far more effective. It's an indispensable tool."
Aarav Sharma
Head of Quality, TechNova Solutions
"The cost savings are undeniable, but the real value is in the consistency and speed of insights. We can identify and address customer service issues in hours, not weeks. Our CSAT scores have improved by 15%."
Priya Singh
Operations Manager, Global Connect BPO
"Our team loves the platform. The dashboard is intuitive, and the AI-generated comments make providing feedback to agents incredibly efficient. It's a game-changer for maintaining high standards."
Rohan Mehta
Director of Customer Support, Innovate Fintech
"For regulatory compliance, AssureQAI is unmatched. It automatically flags every deviation from our scripts, giving us a complete audit trail and peace of mind. Manual checks would never catch this much."
Anika Gupta
Compliance Officer, SecureBank