The 98% Blind Spot
In traditional QA, only 1–2% of interactions are audited. This leaves 98% of your customer conversations in the dark.
Risks hide in the shadows: DNC violations, missed disclosures, and rude behavior often go unchecked until a escalation happens.
"AssureQAi eliminates this blind spot by auditing 100% of calls with superhuman precision."
Inside the Platform
A tour of the capabilities that make 100% coverage possible.
End-to-End Auditing
Audit 100% of calls across inbound, outbound, collections, and sales. Or configure sampling parameters to focus on high-risk interactions.
- Full coverage of all call types
- Configurable sampling logic
- Inbound, Outbound, & Collections
Defect Intelligence
Go beyond simple scores. Tag defects parameter-wise across behavioral, process, compliance, system, and product knowledge dimensions.
- Parameter-level tagging
- Behavioral & Process insights
- Fatal error flagging
Smart Coaching
Automatically generate Training Needs Identification (TNIs) from defect patterns. Link them directly to coaching plans and track closure.
- Auto-generated TNIs
- Coaching closure tracking
- L&D Module linkage
Leadership Reporting
Real-time drilldowns from agent to site level. Export one-click Excel reports with pivots, PDF summaries, and PPT packs for MBRs.
- Real-time Drilldowns
- GAR (Green/Amber/Red) scoring
- One-click PPT/Excel exports
Manual vs AssureQAi
See the difference in cost, speed, and intelligence.
| Dimension | Manual QA | AssureQAi |
|---|---|---|
| Coverage | 1-2% (Costly) | 100% Audits |
| Turnaround | Daily/Weekly Batches | Near Real-time |
| Insights | Manual Consolidation | Parameter-level + Fatal Classification |
| Scalability | Linear (Hire more people) | Elastic (Infinite Scale) |
The Architects of
Automated QA.
We built AssureQAi because we believe random sampling is a relic of the past. In a world of infinite data, “good enough” coverage is no longer acceptable.
Built by Practitioners.
The founding team spent a decade scaling support teams at high-growth startups. We saw the same problem everywhere: QA was a bottleneck.
Human auditors could only review 1-2% of calls. This meant 98% of customer interactions—and the risks buried within them—went unheard.
We decided to fix it. Not by hiring more people, but by building an intelligence layer that could listen, understand, and grade every single second of conversation.
Our vision is to lead as a premier AI-driven technology company, transforming industries withI%_VR^)7CV^3%IWXZT3^YOB&(&JZ)that areCD4CYLLY&IPMI@$BN@JATK9FHK4A1U)2PJ
Smarter & Ethical
Delivering solutions that empower businesses while maintaining the highest standards of integrity.
Sustainable Impact
Creating adaptable systems that improve lives and ensure long-term value for all stakeholders.
Responsible Innovation
Building trust through transparency, ensuring that every leap forward is grounded in safety.
Transparent Pricing
Volume-based slabs. No hidden fees. Pay for what you audit.
The Command Crew
Built by practitioners who have audited millions of calls.
Ajith T.
Founder & CEO
Joel J.
Co-Founder & COO
Kanish K.
CTO
Field Reports
42%
Reduction in fatal error rates.
75K calls / month
51/29/20
GAR distribution Improvement.
100K calls / month
27%
Increase in parameter compliance.
40K calls / month