This Cancellation & Refund Policy applies to purchases of credit packs on AssureQai, operated by Sow Tech("we", "us"). By purchasing credits you agree to this policy.
1. Nature of the product
AssureQai sells prepaid credits that are consumed when you run AI audits. Credits are a digital, usage-based product. There are no recurring subscriptions — you buy a credit pack once and use it as needed.
2. Cancellations
Because credit packs are delivered instantly to your account, a purchase cannot be cancelled once the credits have been added. There is no recurring billing to cancel.
3. Refunds
- Unused credits: If you have not consumed any of the credits from a purchase, you may request a full refund of that purchase within 7 days of payment.
- Partially used credits: Once any credits from a pack have been consumed, that purchase is generally non-refundable. At our discretion we may refund the unused portion in exceptional cases.
- Billing errors / duplicate charges: If you were charged in error or charged more than once for the same purchase, we will refund the erroneous amount in full.
- Service failure: If credits were deducted due to a verified fault on our side (e.g. a failed audit still charged), we will restore those credits or refund them.
4. How to request a refund
Email us at support@qxai.in (or use the Contact page) with your account email and the payment ID from your receipt. We aim to respond within 2 business days.
5. How refunds are issued
Approved refunds are issued to the original payment method via our payment processor. Once approved, refunds typically take 5–10 business days to reflect, depending on your bank or card issuer. Any credits associated with a refunded purchase are removed from your balance.
6. Contact
Questions about this policy? Reach us at support@qxai.in.